End-of-Life (EOL) Support Policy
PROLiNK® products reach the end of their Product Lifecycle for a number of reasons. These include product evolution due to market requirements and replacement by more advanced versions with richer functionality.
PROLiNK® recognizes that end-of-life milestones often have a broad impact on PROLiNK® customers in their IT environment. With that in mind, we have set out a long-term end-of-life policy, which we are publishing in advance, to assist customers to manage their transition to more recent versions and understand how PROLiNK® support can help them migrate their applications.
PROLiNK® typically offers support for a given product for a period of one (1) year after the End-of-Sale Date. (Defined below)
In order to notify our end customers and channel partners, PROLiNK® provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the End-of-Sale Date is announced. Such notifications will typically be posted on this page ninety (90) days prior to the End-of-Sale Date. Regardless of the End of Service Life date, PROLiNK® will honor the terms of any applicable warranty and / or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.
Changes to PROLiNK® End of Life Support Policy
Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, PROLiNK® reserves the right to change its policy as it deems appropriate. PROLiNK® will announce any changes to the EOL Support Policy through the website.
End of Sale Date (Last Order Date)
Any PROLiNK® product being discontinued will be announced as EOL. On the End-of-Sale Date, discontinued products are no longer available for purchase from PROLiNK®.
End of Service Life Date
This is the date a PROLiNK® product will no longer be supported by Technical Support. Note that PROLiNK® may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.
For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your PROLiNK® Sales Representative.
|End-of-Service Life Date
|WGR1004 Wireless G 4-Port Broadband Router||02/2009||02/2010|
|H5305G ADSL2+ Wireless G 5-Port Modem Router||12/2009||12/2010|
|PWH2001 3.5G Wireless HSPA Router||12/2009||12/2010|
|WN2100 Wireless N Mini USB Adapter||12/2009||12/2010|
|WNR1006 Wireless N 4-Port Broadband Router||01/2010||01/2011|
|WN2000 Wireless-N 802.11n Mini Wireless USB Adapter||12/2010||12/2011|
|WN2200 Wireless-N 802.11n Wireless USB Adapter||04/2010||04/2011|
|PPL1201 Powerline AV Ethernet Adapter 200Mbps||07/2012||07/2013|
|PPL1202N 200Mbps Powerline Wireless-N Extender||07/2012||07/2013|
|PWH2004 3.75G Wireless HSPA Router||09/2012||09/2013|
|WNR1009 High Speed Broadband AP/Router||02/2012||02/2013|
|WNR1010 High Speed Broadband AP/Router||03/2012||03/2013|
|WNR1011 4G Wireless-N Mobile Router||02/2013||02/2014|
|WNR1008 3.75G Wireless-N 4-Port Gigabit Router||03/2014||03/2015|
This agreement is the whole and entire agreement between the purchaser and Fida International (S) Pte Ltd and supersedes any prior or different agreements and shall be governed by the laws of the Republic Of Singapore.