Service Policy

PROLiNK® products reach the end of their Product Lifecycle for a number of reasons. These include product evolution due to market requirements and replacement by more advanced versions with richer functionality.

 

PROLiNK® recognizes that end-of-life milestones often have a broad impact on PROLiNK® customers in their IT environment. With that in mind, we have set out a long-term end-of-life policy, which we are publishing in advance, to assist customers to manage their transition to more recent versions and understand how PROLiNK® support can help them migrate their applications.

 

PROLiNK® typically offers support for a given product for a period of one (1) year after the End-of-Sale Date. (Defined below)

In order to notify our end customers and channel partners, PROLiNK® provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the End-of-Sale Date is announced. Such notifications will typically be posted on this page ninety (90) days prior to the End-of-Sale Date. Regardless of the End of Service Life date, PROLiNK® will honor the terms of any applicable warranty and / or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.

 

Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, PROLiNK® reserves the right to change its policy as it deems appropriate. PROLiNK® will announce any changes to the EOL Support Policy through the website.

 

Any PROLiNK® product being discontinued will be announced as EOL. On the End-of-Sale Date, discontinued products are no longer available for purchase from PROLiNK®.

 

This is the date a PROLiNK® product will no longer be supported by Technical Support. Note that PROLiNK® may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.

 

For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your PROLiNK® Sales Representative.

Products	End-of-Sale Date (mm/yyyy)	End-of-Service Life Date (mm/yyyy)
WGR1004 Wireless G 4-Port Broadband Router	02/2009	02/2010
H5305G ADSL2+ Wireless G 5-Port Modem Router	12/2009	12/2010
PWH2001 3.5G Wireless HSPA Router	12/2009	12/2010
WN2100 Wireless N Mini USB Adapter	12/2009	12/2010
WNR1006 Wireless N 4-Port Broadband Router	01/2010	01/2011
WN2000 Wireless-N 802.11n Mini Wireless USB Adapter	12/2010	12/2011
WN2200 Wireless-N 802.11n Wireless USB Adapter	04/2010	04/2011
PPL1201 Powerline AV Ethernet Adapter 200Mbps	07/2012	07/2013
PPL1202N 200Mbps Powerline Wireless-N Extender	07/2012	07/2013
PWH2004 3.75G Wireless HSPA Router	09/2012	09/2013
WNR1009 High Speed Broadband AP/Router	02/2012	02/2013
WNR1010 High Speed Broadband AP/Router	03/2012	03/2013
WNR1011 4G Wireless-N Mobile Router	02/2013	02/2014
WNR1008 3.75G Wireless-N 4-Port Gigabit Router	03/2014	03/2015
WNR1012	11/2015	11/2016
PRN3003L	01/2019	01/2020
PRT7005L	02/2016	02/2017
PRT7006HL	07/2016	07/2017
PRT7007L	03/2016	03/2017
PRT7008L	10/2017	10/2018
PRT7010L	08/2017	08/2018
PLE901	05/2015	05/2016
PPL1500P *for Singapore market only	08/2017	08/2018
PPL1501N *for Singapore market only	08/2017	08/2018
PRC5001	03/2020	03/2021

This agreement is the whole and entire agreement between the purchaser and Fida International (S) Pte Ltd and supersedes any prior or different agreements and shall be governed by the laws of the Republic Of Singapore.