Service Policy

The following terms and conditions apply to PROLiNK brand of products marketed and distributed by Fida Systems (M) Sdn Bhd, which are purchased and used in Malaysia by the original purchaser.

 

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service & Technical Support at (603) 8023 9151 who will be happy to help.

 

Please have your full Prolink model number and serial number, date and place of purchase and a brief description of the fault/query when contacting our service team.

 

Over the years, PROLiNK® has built its presence through a strong foundation of technological leadership in the South-East Asia and South Asia region and is continuing to build its presence in other various markets. With sales offices in 18 countries in the South-East Asia and South Asia region, PROLiNK® will continue to provide effortless and economical solutions that meet the needs of the home and small business users within each geographical location.

 

 

Products	Category	Labour	Parts	Other Terms
Communication	Dial Up Modem	12 months	12 months	Carry-in
	ADSL2+ Modem	12 months	12 months	Carry-in
	Networking Products	12 months	12 months	Carry-in
	Wireless Products	12 months	12 months	Carry-in
Display	LCD Monitors (*1)	12 months	12 months	Carry-in
Backup UPS	Interactive UPS (*1)	24 months	24 months	Carry-in
	Online UPS (*2)	24 months	24 months	Carry-in
Gadgets	Webcams/IP Cameras	12 months	12 months	Carry-in
	Wired Keyboard/Mice	12 months	12 months	Carry-in
	Wireless Keyboard/Mice	12 months	12 months	Carry-in

(*1)  Wireless products exclude ADSL2+ wireless router/modem 
(*2)  Terms & Condition apply

(*3) PROLiNK Online UPS New Warranty Terms. Click Here


For more details on the minor defects of LCD display occurring in product equipped with the Active Matrix LCD Technology, please refer to LCD Replacement Policy.

 

Important Notes

• New warranty terms are only effective for specified products purchased from authorized dealers.

• The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. It must be presented to the service center.

• Warranty begins on the original date of purchase, and is valid on products purchased and used inMalaysia only.
• For Prolink products sold outside of Malaysia, please contact your Prolink dealer or Fida International (S) Pte Ltd for warranty information and service.

• For more information, please contact our Customer Service and Technical Support at (603)8023 9151 or email us at support.my@prolink2u.com. Alternatively, you can also reach us by filling Online Enquiry for support.

The lifetime warranty is valid only for the life of the product cycle meaning that it is limited by the end of the product life cycle when the product is obsolete (phased-out of production). This warranty will expire after 1 years from the date of obsolescence.

What Our Warranty Covers

• Fida Systems (M) Sdn Bhd (hereon known as the Company) warrants Prolink’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.

• Fida Systems (M) Sdn Bhd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty.

• Fida Systems (M) Sdn Bhd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.

• Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.

What Our Warranty Does Not Covers

• Any product on which the Serial Number has been defaced, modified or removed.

• Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.

• Unauthorized product modification, or failure to follow instructions supplied with the product.

• Using under inappropriate on site condition (operating condition may refer to User Manual).

• Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.

• Repair or attempted repair by anyone not authorized by Fida Systems (M) Sdn Bhd.

• Removal or installation of the product.

• Causes external to the product, such as electric power fluctuations or failure.

• Use of supplies or parts not meeting Fida Systems (M) Sdn Bhd specifications.

• Normal wear and tear.

• Damage to, or abuse of the coating on the surface of the display.

• Any other cause which does not relate to a product defect.

• Personal loss, injury or any other damages.

• Removal, installation and set-up service charges.

• On-site warranty unless otherwise stated.

• If the product warranty is not registered within 10 days from the date of purchase.

• If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.

Product Liability Insurance

PROLiNK USB hubs and USB Chargers are insured by NTUC Income Insurance Co-operative Ltd (“Insurer”), with a worldwide coverage (excluding the United States and Canada), and a product liability coverage of up to SG$1,000,000 as of 16 November 2015 under Policy Number 5075583313. For any enquiries and/or claims related to this Warranty and/or the Product(s), please e-mail us at support@prolink2u.com.

Fida International (S) Pte Ltd shall submit all claims to the Insurer for assessment on the merits of the case, and the claimant will be notified by Fida International and/or the Insurer on the success of the claim in due course.

 

Fida Systems (M) Sdn Bhd shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by Fida Systems (M) Sdn Bhd, its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you.

 

This agreement is the whole and entire agreement between the purchaser and Fida Systems (M) Sdn Bhd and supersedes any prior or different agreements and shall be governed by the Malaysia laws.

The following terms and conditions apply to PROLiNK brand of products marketed and distributed by PT PROLINK INTIDATA NUSANTARA, which are purchased and used in Indonesia by the original purchaser.

 

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service & Technical Support at +6221 6283205 who will be happy to help. Please have your full PROLiNK model number and serial number, date and place of purchase and a brief description of the fault/query when contacting our service team.

 

 

Products	Category	Labour	Parts	Other Terms
Communication	Dial Up Modem	12 months	12 months	Carry-in
	ADSL2+ Modem	12 months	12 months	Carry-in
	Networking Products	36 months	36 months	Carry-in
	Powerline Series	12 months	12 months	Carry-in
	Wireless Products(*1)	36 months	36 months	Carry-in
Display	LCD Monitors	36 months	36 months	Carry-in
	LCD Touchscreen	36 months	36 months	Carry-in
Backup UPS	Interactive UPS	24 months	24 months	Carry-in
	Online UPS (*2)	24 months	24 months	Carry-in
Gadgets	Webcams/IP Cameras	12 months	12 months	Carry-in
	Wired Keyboard/Mice	12 months	12 months	Carry-in
	Wireless Keyboard/Mice	36 months	36 months	Carry-in
1M/2M/3M Cat6 Patch Cord / Face Plate / 24-Port Patch Panel		12 + 3 months	12 + 3 months	Carry-in

• LCD TV/Monitors are warranted for Parts and Labour only for 36 months. LCD Panels or LCD glass Panels for Touch Screen will be warranted for 12 months only. For more details on the minor defects of LCD display occurring in Product equipped with the Active Matrix LCD Technology, please refer to LCD Replacement Policy.

• Interactive UPS are warranted for Parts and Labour only for 24 months. Battery will be warranted for 12 months only.

• Flash Disk are lifetime warranty with condition the type/model of the product still be produced and available. We will offer to trade-in the product if the condition happened outside from above condition.

 

The lifetime warranty is valid only for the life of the product cycle meaning that it is limited by the end of the product life cycle when the product is obsolete (phased-out of production). This warranty will expire after 1 years from the date of obsolescence.

What Our Warranty Covers

• Prolink IntiData Nusantara, pt. (hereon known as the Company) warrants PROLiNK’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.

• Prolink IntiData Nusantara, pt. will, at its sole discretion, repair or replace the product with a similar product dan if the product is no longer produced/available then for the customer we will offer to trade-in/upgrade the product.

• Prolink IntiData Nusantara, pt. provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.

• Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.

• Any product on which the Serial Number has been defaced, modified or removed.

• Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.

• Unauthorized product modification, or failure to follow instructions supplied with the product.

• Using under inappropriate on site condition (operating condition may refer to User Manual).

• Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.

• Repair or attempted repair by anyone not authorized by PT PROLINK INTIDATA NUSANTARA.

• Causes external to the product, such as electric power fluctuations or failure.

• Any other cause which does not relate to a product defect.

• On-site warranty unless otherwise stated.

Product Liability Insurance

PROLiNK USB hubs and USB Chargers are insured by NTUC Income Insurance Co-operative Ltd (“Insurer”), with a worldwide coverage (excluding the United States and Canada), and a product liability coverage of up to SG$1,000,000 as of 16 November 2015 under Policy Number 5075583313. For any enquiries and/or claims related to this Warranty and/or the Product(s), please e-mail us at support@prolink2u.com.

Fida International (S) Pte Ltd shall submit all claims to the Insurer for assessment on the merits of the case, and the claimant will be notified by Fida International and/or the Insurer on the success of the claim in due course.

Prolink IntiData Nusantara, pt. shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by Prolink IntiData Nusantara, pt., its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you.

 

This agreement is the whole and entire agreement between the purchaser and Prolink IntiData Nusantara, pt. and supersedes any prior or different agreements and shall be governed by the Indonesia laws.

The following terms and conditions apply to PROLiNK brand of products marketed and distributed by PROLiNK® Authorized Distributors, which are purchased and used by the original purchaser in the region of purchase.

 

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service & Technical Support at (65) 6357 0666 or support@fida.com who will be happy to help. Please have your full Prolink model number and serial number, date, place and country of purchase and a brief description of the fault/query when contacting our service team.

 

Over the years, PROLiNK® has built its presence through a strong foundation of technological leadership in the South-East Asia and South Asia region and is continuing to build its presence in other various markets. With sales offices in 18 countries in the South-East Asia and South Asia region, PROLiNK® will continue to provide effortless and economical solutions that meet the needs of the home and small business users within each geographical location.

 

Product	Labour	Parts	Other Terms
ADSL2+ Modem	15 months	15 months	Carry-in
LCD TV/Monitors	36 months	36 months	Carry-in
Webcams/IP Cams	15 months	15 months	Carry-in
Networking Products	36 months	36 months	Carry-in
Wireless Products (*1)	36 months	36 months	Carry-in
Interactive UPS	24 months	24 months	Carry-in
Interactive UPS Battery	15 months	15 months	Carry-in
Online UPS (*2)	24 months	24 months	Carry-in
Wired Keyboard/Mice	15 months	15 months	Carry-in
Wireless Keyboard/Mice	36 months	36 months	Carry-in
1M/2M/3M Cat6 Patch Cord / Face Plate / 24-Port Patch Panel	15 months	15 months	Carry-in

(*1) Wireless products exclude ADSL2+ wireless router/modem

(*2) PROLiNK Online UPS New Warranty Terms. Click Here


For more details on the minor defects of LCD display occurring in product equipped with the Active Matrix LCD Technology, please refer to LCD Replacement Policy.

 

• New warranty terms are only effective for specified products purchased from authorized dealers.

• Warranty begins on the original date of purchase, and is valid on products purchased and used inOriginal Product Purchased Region only.

• The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. It must be presented to the service center.

• For more information, please contact your PROLiNK® Dealer or our Customer Service and Technical Support of Fida International (S) Pte Ltd at (65)6357 0666 or email us at support@prolink2u.com. Alternatively, you can also reach us by filling Online Enquiry for support.

• Fida International (S) Pte Ltd (hereon known as the Company) warrants Prolink’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.

• Fida International (S) Pte Ltd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty.

• Fida International (S) Pte Ltd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.

• Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.

• Any product on which the Serial Number has been defaced, modified or removed.

• Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.

• Unauthorized product modification, or failure to follow instructions supplied with the product.

• Using under inappropriate on site condition (operating condition may refer to User Manual).

• Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.

• Repair or attempted repair by anyone not authorized by Fida International (S) Pte Ltd.

• Removal or installation of the product.

• Causes external to the product, such as electric power fluctuations or failure.

• Use of supplies or parts not meeting Fida International (S) Pte Ltd specifications.

• Normal wear and tear.

• Damage to, or abuse of the coating on the surface of the display.

• Any other cause which does not relate to a product defect.

• Personal loss, injury or any other damages.

• Removal, installation and set-up service charges.

• On-site warranty unless otherwise stated.

• If the product warranty is not registered within 10 days from the date of purchase.
• If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.

Product Liability Insurance

PROLiNK USB hubs and USB Chargers are insured by NTUC Income Insurance Co-operative Ltd (“Insurer”), with a worldwide coverage (excluding the United States and Canada), and a product liability coverage of up to SG$1,000,000 as of 16 November 2015 under Policy Number 5075583313. For any enquiries and/or claims related to this Warranty and/or the Product(s), please e-mail us at support@prolink2u.com.

Fida International (S) Pte Ltd shall submit all claims to the Insurer for assessment on the merits of the case, and the claimant will be notified by Fida International and/or the Insurer on the success of the claim in due course.

Fida International (S) Pte Ltd shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by Fida International (S) Pte Ltd, its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you.

 

This agreement is the whole and entire agreement between the purchaser and Fida International (S) Pte Ltd and supersedes any prior or different agreements and shall be governed by the laws of the Republic Of Singapore.

PROLiNK® products reach the end of their Product Lifecycle for a number of reasons. These include product evolution due to market requirements and replacement by more advanced versions with richer functionality.

 

PROLiNK® recognizes that end-of-life milestones often have a broad impact on PROLiNK® customers in their IT environment. With that in mind, we have set out a long-term end-of-life policy, which we are publishing in advance, to assist customers to manage their transition to more recent versions and understand how PROLiNK® support can help them migrate their applications.

 

PROLiNK® typically offers support for a given product for a period of one (1) year after the End-of-Sale Date. (Defined below)

In order to notify our end customers and channel partners, PROLiNK® provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the End-of-Sale Date is announced. Such notifications will typically be posted on this page ninety (90) days prior to the End-of-Sale Date. Regardless of the End of Service Life date, PROLiNK® will honor the terms of any applicable warranty and / or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.

 

Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, PROLiNK® reserves the right to change its policy as it deems appropriate. PROLiNK® will announce any changes to the EOL Support Policy through the website.

 

Any PROLiNK® product being discontinued will be announced as EOL. On the End-of-Sale Date, discontinued products are no longer available for purchase from PROLiNK®.

 

This is the date a PROLiNK® product will no longer be supported by Technical Support. Note that PROLiNK® may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.

 

For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your PROLiNK® Sales Representative.

Products	End-of-Sale Date (mm/yyyy)	End-of-Service Life Date (mm/yyyy)
WGR1004 Wireless G 4-Port Broadband Router	02/2009	02/2010
H5305G ADSL2+ Wireless G 5-Port Modem Router	12/2009	12/2010
PWH2001 3.5G Wireless HSPA Router	12/2009	12/2010
WN2100 Wireless N Mini USB Adapter	12/2009	12/2010
WNR1006 Wireless N 4-Port Broadband Router	01/2010	01/2011
WN2000 Wireless-N 802.11n Mini Wireless USB Adapter	12/2010	12/2011
WN2200 Wireless-N 802.11n Wireless USB Adapter	04/2010	04/2011
PPL1201 Powerline AV Ethernet Adapter 200Mbps	07/2012	07/2013
PPL1202N 200Mbps Powerline Wireless-N Extender	07/2012	07/2013
PWH2004 3.75G Wireless HSPA Router	09/2012	09/2013
WNR1009 High Speed Broadband AP/Router	02/2012	02/2013
WNR1010 High Speed Broadband AP/Router	03/2012	03/2013
WNR1011 4G Wireless-N Mobile Router	02/2013	02/2014
WNR1008 3.75G Wireless-N 4-Port Gigabit Router	03/2014	03/2015
WNR1012	11/2015	11/2016
PRN3003L	01/2019	01/2020
PRT7005L	02/2016	02/2017
PRT7006HL	07/2016	07/2017
PRT7007L	03/2016	03/2017
PRT7008L	10/2017	10/2018
PRT7010L	08/2017	08/2018
PLE901	05/2015	05/2016
PPL1500P *for Singapore market only	08/2017	08/2018
PPL1501N *for Singapore market only	08/2017	08/2018

This agreement is the whole and entire agreement between the purchaser and Fida International (S) Pte Ltd and supersedes any prior or different agreements and shall be governed by the laws of the Republic Of Singapore.