|Dial Up Modem||12 months||12 months||Carry-in|
|ADSL Modem (1)||36 months||36 months||Carry-in|
|LCD TV/Monitors (2)||36 months||36 months||On-site (3)|
|Interactive UPS (3)||24 months||24 months||Carry-in|
|Online UPS (6)||24 months||24 months||Carry-in|
|12 months||12 months||Carry-in|
|36 months||36 months||Carry-in|
|Powerline Series||Lifetime Warranty||Carry-In|
|Wireless Networking Products||12 months||12 months||Carry-in|
|Wireless Router||36 months||36 months||Carry-in|
|Wireless ‘N’ Router||Lifetime Warranty||Carry-in|
|3G Modem / Router||12 months||12 months||Carry-in|
|3G ‘N’ Router||Lifetime Warranty||Carry-in|
|3G “N” Router (PWH2004)||36 months||36 months||Carry-in|
|IP Camera||12 months||12 months||Carry-in|
|Wireless Accessories (Keyboard and Mice)||36 months||36 months||Carry-in|
|Wired Accessories (Keyboard and Mice)||12 months||12 months||Carry-in|
|USB Hub||12 months||12 months||Carry-in|
|PowerBank||12 months||12 months||Carry-in|
|Speaker||12 months||12 months||Carry-in|
|Smartphone Accessories||12 months||12 months||Carry-in|
|Wireless Presenter||12 months||12 months||Carry-in|
International Warranty Information (download)
Local Warranty Information.SINGAPORE customers only (download)
|Accessories (5)||12 months||12 months||Carry-in|
|1M/2M/3M Cat6 Patch Cord / Face Plate / 24-Port Patch Pane||12 months||12 months||Carry-in|
- ADSL Modems include H5004N and H5004NK model.
- LCD TV/Monitors are warranted for Parts and Labour only for 36 months. LCD Panel and Accessories will be warranted for 12 months only.
- Interactive UPS battery will be warranted for 12 months only.
- MIFI portable battery will be warranted for 06 months only.
- Accessories include power adapter, cables, installation disc and wireless antenna.
- PROLiNK Online UPS New Warranty Terms. Click Here
For more details on the minor defects of LCD display occurring in product equipped with the Active Matrix LCD Technology, please refer to LCD Replacement Policy.
- New warranty terms are only effective for specified products purchased from authorized dealers.
- Warranty begins on the original date of purchase, and is valid on products purchased and used inSingapore only.
- On-site service does not include installation, removal or reinstallation.
- For Prolink products sold outside of Singapore, please contact your Prolink dealer or Fida International (S) Pte Ltd for warranty information and service.
- For more information, please contact our Customer Service and Technical Support at (65)6357 0666 or email us at firstname.lastname@example.org. Alternatively, you can also reach us by filling Online Enquiry for support.
- Fida International (S) Pte Ltd (hereon known as the Company) warrants Prolink’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.
- Fida International (S) Pte Ltd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty.
- Fida International (S) Pte Ltd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.
- Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.
- Any product on which the Serial Number has been defaced, modified or removed.
- Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.
- Unauthorized product modification, or failure to follow instructions supplied with the product.
- Using under inappropriate on site condition (operating condition may refer to User Manual).
- Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.
- Repair or attempted repair by anyone not authorized by Fida International (S) Pte Ltd.
- Removal or installation of the product.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting Fida International (S) Pte Ltd specifications.
- Normal wear and tear.
- Damage to, or abuse of the coating on the surface of the display.
- Any other cause which does not relate to a product defect.
- Personal loss, injury or any other damages.
- Removal, installation and set-up service charges.
- On-site warranty unless otherwise stated.
- If the product warranty is not registered within 10 days from the date of purchase.
- If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.
Product Liability Insurance
PROLiNK USB hubs and USB Chargers are insured by NTUC Income Insurance Co-operative Ltd (“Insurer”), with a worldwide coverage (excluding the United States and Canada), and a product liability coverage of up to SG$1,000,000 as of 16 November 2015 under Policy Number 5075583313. For any enquiries and/or claims related to this Warranty and/or the Product(s), please e-mail us at email@example.com.
Fida International (S) Pte Ltd shall submit all claims to the Insurer for assessment on the merits of the case, and the claimant will be notified by Fida International and/or the Insurer on the success of the claim in due course.