Frequently Asked questions


Shipping & delivery

Coming soon

Returns & exchanges

Coming soon

Orders & payments

Do I need an account to place an order?

Yes, you can place orders without having an account. However, if you were to register with us, you will be able to enjoy the following benefits:

- Accumulate loyalty points that is exchangeable for cash credits in your future purchases (Coming Soon)

- Track your orders and review past purchases

- Save your address and card details so you can shop even quicker in future

Fulfilment of Order

Orders will only be fulfilled after payment is received. We reserve the right not to fulfill orders when we have not received payment.

Payment Modes

We accept AMEX, Master & VISA

Sales Tax

For orders shipped to Singapore, prices shown are inclusive of sales tax.

I received my order with missing and/or incorrect item(s). What should I do?

If your order has missing/incorrect item(s) upon arrival, please report it to our Customer Care Team at support@prolink2u.com, or (65) 6357 0666.

What do I do if I think that an item that I have purchased from your site is faulty?

Simply email our Customer Care Team and we’ll look into this for you.  When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.

Repair & warranty

How do I register for my product warranty?

Visit our Product and Warranty Registration Page.

Where can I locate a physical Prolink Customer Care/Service & Repair Centre?

Visit our Contact Us Page to locate us.

Other questions?

Drop us your questions in the contact form below and our team will get back to you shortly!