Shipping and Returns

We accept returns within 14 calendar days from invoice date.

For returns to be eligible, do ensure the following:

1. Return items must be unused and in the original packaging condition.
2. All packaging contents should be returned together, including user manuals or QIGs etc.

We understand and respect that sometimes we have a change in mind and therefore, we try hard to accept all returns as long as they reach us in good condition, and in the original state.

In the unlikely event that an item is returned to us damaged or in a suitable condition, or should there be any missing contents, we may have to send it back to you.

If the above is satisfied, we will issue you a refund back to original payment method used to purchase your order.

To make a return or an exchange, please:

1. Download and complete the Return/Exchange Form.
2. Indicate if you would like to return or exchange your item(s), as well as state the Reason Code.
3. Check that the product, as well as all the contents are placed in its original packaging (including user manuals/QIGs etc.)
4. Include the Return/Exchange form in the parcel and address it to:

Prolink Singapore

16 Kallang Place, #06-01/04, Singapore 339156

We only accept an exchange of item(s) if the original product that you have received is faulty.

Once item is verified, we will provide a 1-to-1 exchange and have the item delivered to the original address that was registered in the invoice.